TECHNOLOGY AND PROCESSES
Customer lifecycle management
Guarantee growth, retain customers to be able to target new markets and the incorporation of more value-added services
WHAT WE OFFER
Today’s after-sales service needs are worlds apart from those of even the recent past, largely due to market demands and changes in technological possibilities. Your organization must carefully reimagine your after-sales service; your preventive and predictive policies, your processes, the profiles you need for your team, your products and, of course, the possibilities intelligent digitalization has to offer.
Shifting your management model from reactive to proactive will guarantee growth, build loyalty with current clients, allow you to enter new markets or incorporate new services with greater added value to your current business line.
Proactivity and value in TSS (After Sales Technical Assistance Service) is your clearest generator of future equipment, installations and software sales, especially with technological content. The effect is exponential if both - proactivity and value - are leveraged within participative life cycle management with the customer.
At Sisteplant, we have our own methodology to evolve traditional after-sales services into Services Units with a strong focus on the customer and the profitability of the department. They apply this through a new business strategy, working model. processes, partners network, application of technology. All of the above oriented to servitization through the combination of intelligent technologies (embedded if you have your own product, or back office) and an organization oriented to the New Business Model.
HOW WE DO IT
Tecnoimant applied to SAT for more competitive service:
- Building the vision and strategy to achieve proactive TSS .
- Value chain analysis.
- Defining ordinary VS extraordinary customer service.
- Cost and Profitability Analysis.
- Contribution to product engineering and embedded technology.
- Enablers and Maintenance 4.0.
- Technological analysis, RCM, 4M, Expert Systems - Machine Learning.
- Servitization’s potential as a business model
- Design of maintenance and technical services policies.
- Onboarded Systems Analysis.
- Organization, logistics and subcontracting.
- Telephone assistance
- People development.
- Value chain analysis.
- Voice of the Business, voice of the customer.
